Office Hours and Information
Business Office Hours
Monday: 8:00 AM to 4:30 PM*
Tuesday: 8:00 AM to 4:30 PM*
Wednesday: Business office closed.
Thursday: 8:00 AM to 4:30 PM*
Friday: 8:00 AM to 4:30 PM*
*The business office is closed for lunch from 12:00 PM until 1:00 PM daily.
We are closed for all major holidays and take an extended lunch the last Friday of the month for administrative purposes.
In an emergency, please dial 9-1-1 or go to the nearest emergency room. For urgent matters outside office hours, please utilize our answering service option when calling the office.
Clinic, Parking, & Rescheduling Info
The clinic is located on the 5th floor of the Centennial Medical Park building, at the corner of 23rd Avenue North and Murphy Avenue. There is free valet parking available at the front of the building on 23rd Avenue North, or you may utilize the garage with entrance off of Murphy Avenue. Note that the Medical Park building shares the garage with TriStar Centennial Women’s & Children’s Hospital.
Our clinic is located inside the office of Nashville Pediatric Cardiology and Infectious Disease in Suite 550. Please check in with their receptionist upon arrival, and they will let our staff know you have arrived. Note that the staff of Nashville Pediatric Cardiology and Infectious Disease does not have access to your chart and is unable to assist you with any appointment, financial, or medical questions. Please call the office at (615) 933-0173 for assistance with any of these matters.
The entrance to the Medical Park building from inside the parking garage is marked with signage indicating “Medical Park Entrance.” Utilize the elevators inside the garage to access the Medical Park building. Note that there are two sets of buttons in the garage elevators; one set to access the Medical Park floors (of which we are on the 5th floor) and one set to access the garage floors.
Photos of our building, garage, and elevators are posted in our “Photos” page, linked above.
Please plan to arrive 15 minutes early to your appointment to ensure you have enough time to utilize valet parking or find a parking spot in the garage and make your way into the clinic. Arrivals more than 10 minutes after your scheduled appointment time will require rescheduling of your appointment and will be subject to our late cancellation/no-show policy.
Late Cancellation / No-Show Policy
Failure to provide 24 hours’ notice before cancelling or rescheduling an appointment (including missing an appointment without notice) may incur a $50 late-cancellation/no-show fee. Extensive or excessive tardiness, late cancellations, or no-shows to appointments may also result in discharge from the practice.
New patients who fail to give proper notice or show to their first appointment will be charged a $50 reschedule fee that must be paid prior to rescheduling that appointment. Further late-cancellation/no-shows may result in the inability to reschedule with the practice.
If you need to cancel an appointment when our clinic is closed, please send us a message using the patient portal or leave us a voicemail at (615) 933-0173.
Other Office Policies
Insurance & Billing:
Please note that we must have a current copy of your insurance card on file before we can bill your insurance company. Failure to provide a current copy of your insurance card may delay processing of claims and could leave the patient/guarantor responsible for the full claim balance.
Visit our Insurances Accepted page for a list of insurance companies we are currently contracted with.