Office Hours and Clinic Policies
Business Office Hours
Monday: 8:00 AM to 4:30 PM*
Tuesday: 8:00 AM to 4:30 PM*
Wednesday: Business office closed.
Thursday: 8:00 AM to 4:30 PM*
Friday: 8:00 AM to 4:30 PM*
*The business office is closed for lunch from 12:00 PM until 1:00 PM daily.
We are closed for all major holidays.
In an emergency, please dial 9-1-1 or go to the nearest emergency room. For urgent matters outside office hours, please utilize our answering service option when calling the office.
Clinic Location & Parking Information
Prior to 9/9/19:
The clinic is located on the 5th floor of the Centennial Medical Park building, at the corner of 23rd Avenue North and Murphy Avenue. There is free valet parking available at the front of the building on 23rd Avenue North, or you may utilize the garage with entrance off of Murphy Avenue. Note that the Medical Park building shares the garage with TriStar Centennial Women’s & Children’s Hospital.
Our clinic is located inside the office of Nashville Pediatric Cardiology and Infectious Disease in Suite 550. Please check in with their receptionist upon arrival, and they will let our staff know you have arrived. Note that the staff of Nashville Pediatric Cardiology and Infectious Disease do not have access to your chart and are unable to assist you with any appointment, financial, or medical questions. Please call the office at (615) 933-0173 for assistance with any of these matters.
The entrance to the Medical Park building from inside the parking garage is marked with signage indicating “Medical Park Entrance.” Utilize the elevators inside the garage to access the Medical Park building. Note that there are two sets of buttons in the garage elevators; one set to access the Medical Park floors (of which we are on the 5th floor) and one set to access the garage floors.
Photos of our building, garage, and elevators are posted in our “Centennial Clinic” page, linked above.
Please plan to arrive 15 minutes early to your appointment to ensure you have enough time to utilize valet parking or find a parking spot in the garage and make your way into the clinic. Arrivals more than 10 minutes after your scheduled appointment time will require rescheduling of your appointment and will be subject to our late cancellation/no-show policy.
Our clinic is co-located with the East Nashville Family Medicine clinic inside EastSide Station in East Nashville. We are just two buildings down from the Turnip Truck grocer and across the street from East Park.
Please note that while we are co-located in the same office, the staff of East Nashville Family Medicine does not have access to your chart, and they will be unable to assist you with any appointment, financial, or medical questions. Please call the office at (615) 933-0173 for assistance with any of these matters.
Parking is available directly in front of EastSide Station, and the entrance to our clinic is through the left-most door on the front of the building (which has the East Nashville Family Medicine logo on it). Photos of the clinic can be found on our East Nashville Clinic page, linked above.
Note that arrivals of more than 10 minutes after your scheduled appointment time will require rescheduling of your appointment and will be subject to our late cancellation/no-show policy.
Late Cancellation / No-Show Policy
Failure to provide 24 hours’ notice before cancelling or rescheduling an appointment (including missing an appointment without notice) may incur a $50 reschedule fee which must be paid prior to rescheduling that appointment. This policy also applies to any appointment that required rescheduling due to late arrival (of more than 10 minutes to an appointment).
Extensive or excessive tardiness, late cancellations, or no-shows to appointments may also result in discharge from the practice.
New patients who fail to give proper notice or show to their first appointment may be ineligible for reschedule.
If you need to cancel an appointment when our clinic is closed, please send us a message using the patient portal or leave us a voicemail at (615) 933-0173. These messages will count towards the 24-hour notice requirement.
Inclement Weather Policy
During cold weather months, the office may close due to inclement weather that has caused dangerous road conditions and/or school closings. Should the office close for this reason, patients will receive automated messages (usually by text, e-mail, and by phone) alerting them to the closure and advising that we will reach out to reschedule that appointment once the office reopens.
The safety of our patients is our biggest concern. Should the office remain open during inclement weather, we ask that our patients use their best judgement on whether it is safe to travel to an appointment. Should you find you are unable to attend an appointment due to safety concerns because of weather, we request you let us know as soon as possible so we may reschedule your visit. Weather will be taken into account when rescheduling on late notice.
Notice of closure will be posted on our website homepage, as well as our Facebook page.
Insurance and Billing Information
Visit our Insurances Accepted page for a list of insurance companies we are currently contracted with. It is the patient’s/parent’s/legal guardian’s responsibility to ensure we are “in network” with your insurance company. Please check with your insurance company directly if you have any questions about our in-network status.
Please note that we must have a copy of your current insurance card on file before we can bill your insurance company. Failure to provide a current copy of your insurance card or any other updates to your insurance coverage may delay processing of claims and could leave the patient/guarantor responsible for the full claim balance.
Copays are due at the time of service, as per our contract with your insurance company. All self-pay balances and those deemed patient/guarantor responsibility following insurance billing must be paid in full or have payment arrangements made and agreed upon by the Practice Manager within 90 days following the first statement being sent regarding that balance. Failure to adhere to this policy may result in those balances being sent to collections. Any collections and/or legal fees associated with collecting these balances will be the patient/guarantor’s responsibility.
Controlled Substance Prescriptions
Our clinic does not, under any circumstance, write or dispense prescriptions for opioids or benzodiazepines! All controlled substance prescriptions from our office will be electronically sent to your pharmacy, and lost or stolen prescriptions that have been filled will not be replaced. Further, a new script will not be issued until the time remaining on the original prescription has passed. For example, a 30-day script that had been lost will not be refilled until the end of that 30-day period.
HIPAA / Patient Privacy Information